Privacy Policy

Effective Date: July 30, 2025

At Ry the Pet Guy™, your trust means everything. This Privacy Policy explains how we collect, use, and protect your personal information, and your rights under the California Consumer Privacy Act (CCPA).

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information when you use our services:

Contact information (name, email, phone number, address)
Pet details (name, breed, age, medical needs)
Payment information (processed securely by third-party providers)
Communications (emails, messages, service requests)
Website data (cookies, browsing activity for analytics)

We do not sell personal information to third parties.

2. How We Use Your Information

We use your information to:

Provide and manage pet care services
Process payments and reservations
Communicate with you about your pet
Send updates, reminders, or important service notices
Improve our website and services

3. Sharing Your Information

We only share information when necessary to:

Process payments
Directly assist in your pet’s care (internal team members)
Coordinate with trusted service providers (e.g., software for scheduling or communication)
Administer veterinarian or emergency assistance if needed for your pet’s health
Comply with legal requirements

We do not sell or rent your information to anyone.

4. Your Rights Under CCPA

If you live in California, you have the right to:

Know what personal information we collect and how it’s used
Request a copy of your personal data
Request deletion of your personal data (with some exceptions, such as legal or contractual obligations)
Opt out of the sale of personal data (we do not sell data, but you still have this right)
Non-discrimination for exercising your privacy rights

You may submit a request by emailing us at care@rythepetguy.com. We will respond within 45 days.

5. Data Security

We take appropriate precautions to protect your data, including:

SSL encryption for our website
Secure access controls on client records
Partnering only with trusted third-party platforms

While no system is 100% secure, we actively monitor and improve our practices to protect your privacy.

6. Cookies and Analytics

Our website uses basic cookies and analytics tools to track site usage and improve performance. These tools do not collect personal information and can be disabled in your browser settings.

7. Your Rights and Choices

Depending on your location, you may have rights to:

Access or correct your personal data
Request deletion of your information
Object to certain types of data processing
Request a copy of the data we store about you

To exercise these rights, please contact us at care@rythepetguy.com.

8. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect information from children.

9. Changes to This Privacy Policy

We may update this policy from time to time. When we do, we’ll update the “Effective Date” at the top of this page. Material changes will be communicated via email or client portal, when applicable.

10. Contact Us

For questions or concerns about this Privacy Policy, please contact:

Ry the Pet Guy™
Email: care@rythepetguy.com
Phone: 650-332-4405